Warranty & Structural Guarantee

Anvor Amusement Equipment Co., Ltd.  is committed to delivering safe, durable and commercial-grade amusement equipment. This Warranty & Structural Guarantee explains the coverage, duration and conditions of our warranty.

1. Warranty Coverage

1.1 Steel Frame and Main Structure

• Warranty period: 5–10 years

• Covers structural defects, welding defects and main frame failure under normal use.

1.2 Jumping Mats, Springs and Soft Padding

• Warranty period: 1–3 years

• Covers material defects and manufacturing defects under normal use.

1.3 Foam Cubes, Ball Pit Balls and Other Consumables

• Warranty period: 6–12 months

• Covers manufacturing defects only.

1.4 Electronic Parts (LED, motors, control systems, if applicable)

• Warranty period: 12 months

• Covers manufacturing defects only.

2. What Is Covered

• Defects in materials or workmanship under normal use

• Structural failure of the main frame under designed load

• Manufacturing defects that affect safety or normal operation

3. What Is Not Covered

• Damage caused by misuse, overloading, or use beyond designed capacity

• Damage caused by improper installation, modification or repair by unauthorized personnel

• Normal wear and tear of consumable parts (jumping mats, foam, balls, padding, etc.)

• Damage caused by accidents, fire, flood, earthquake or other force majeure events

• Damage caused by failure to follow our installation, operation or maintenance instructions

• Products used in non-commercial or abnormal environments

4. Warranty Claim Process

4.1 Contact us with:

• Order number and product model

• Photos or videos of the issue

• Description of the problem and usage conditions

4.2 Our technical team will review the claim within 3–5 working days.

4.3 If the claim is approved, we will provide replacement parts or a suitable solution.

4.4 Shipping cost for replacement parts:

• Within the warranty period and due to manufacturing defects: shared or covered according to agreement

• Outside the warranty period or due to misuse: buyer's account

5. Spare Parts and After-Sales Support

• We supply spare parts for all our products, including jumping mats, springs, padding, foam cubes and steel components.

• Recommended spare parts list is available upon request.

• Technical support and installation guidance are available by email, WhatsApp or video call.

6. Installation and Maintenance

• Professional installation is strongly recommended for all commercial equipment.

• Regular inspection and maintenance are required to keep the warranty valid.

• Maintenance records may be requested when making a warranty claim.

7. Limitation of Liability

7.1 Our warranty is limited to repair or replacement of defective parts.

7.2 We are not liable for any indirect, incidental or consequential damages, including loss of profit, loss of business or personal injury caused by misuse or improper installation.